Terms & Conditions

Last updated: 4 September 2026

Welcome to FOOTBALL TRIBE.

These Terms & Conditions govern your use of footballtribe.store and purchases made through our website.

By using our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

These Terms & Conditions are intended for customers in the United Kingdom and operate alongside applicable UK consumer protection legislation.

1. About Us

FOOTBALL TRIBE

121A Gibbet Street
Halifax
HX1 5BP
United Kingdom

Email: admin@footballtribe.store
Website: footballtribe.store

In these Terms & Conditions:

  • “FOOTBALL TRIBE”, “we”, “us” or “our” means FOOTBALL TRIBE.
  • “You” or “your” means the person using our website or purchasing products from us.
  • “Website” means footballtribe.store and any associated pages operated by FOOTBALL TRIBE.

2. Using Our Website

You may use our website for lawful purposes only.

You agree not to:

  • Use the website for fraudulent or unlawful purposes.
  • Attempt to gain unauthorised access to our website, servers or systems.
  • Interfere with the operation or security of the website.
  • Copy, reproduce or commercially exploit our website content without permission.
  • Use automated systems to access or collect information from our website in a way that could damage or disrupt our services.

We reserve the right to restrict or suspend access to the website where reasonably necessary to protect our website, customers or business.

3. Product Information

We aim to ensure that product descriptions, photographs, specifications, prices and other information on our website are accurate and up to date.

However:

  • Product colours may appear slightly different depending on your device or screen.
  • Product images may sometimes be illustrative.
  • Product specifications may change where necessary.
  • Product availability may change without notice.

We will make reasonable efforts to ensure that products supplied correspond with their descriptions.

Nothing in these Terms & Conditions removes or limits your statutory rights regarding products that are faulty, damaged, misdescribed, of unsatisfactory quality or not fit for purpose.

4. Different Suppliers and Product Fulfilment

FOOTBALL TRIBE works with a number of independent and trusted third-party suppliers.

Different products available through our website may be sourced, manufactured, stored and fulfilled by different suppliers.

For some products, the relevant supplier may handle the fulfilment process directly on behalf of FOOTBALL TRIBE.

This may include:

  • Receiving the order information required to fulfil the purchase.
  • Preparing the product.
  • Packing the product.
  • Processing the order.
  • Dispatching the product.
  • Providing tracking information where available.
  • Other operational fulfilment activities.

As a result, products purchased together may occasionally be dispatched separately or arrive in separate packages.

Supplier Responsibility

Our suppliers are responsible for the products they manufacture, supply or fulfil, including ensuring, to the extent applicable to their role, that products comply with relevant laws, regulations and product requirements.

Where applicable, suppliers are also responsible for ensuring that they have obtained and maintain the appropriate licences, permissions, authorisations and intellectual property rights required for the products they supply.

This may include rights relating to:

  • Football clubs
  • Football players
  • Names
  • Trademarks
  • Logos
  • Designs
  • Images
  • Copyrighted material
  • Other intellectual property

Where a supplier represents that a product is licensed, authorised or officially approved, the supplier is responsible for maintaining the relevant licence or authorisation.

FOOTBALL TRIBE works with trusted suppliers and relies on information and representations provided by suppliers concerning product specifications, authenticity, licensing and intellectual property.

Supplier Fulfilment

Where a supplier fulfils an order directly, the supplier is responsible for the operational fulfilment of that order, including preparing, packing and dispatching the product.

However, these arrangements are internal arrangements between FOOTBALL TRIBE and its suppliers and do not remove or reduce any statutory rights you have as a customer.

If you have an issue with an order, you should contact FOOTBALL TRIBE directly at:

admin@footballtribe.store

We will liaise with the relevant supplier where necessary to investigate and resolve the matter.

5. Product Licensing and Intellectual Property

Some products or product descriptions may refer to football players, football clubs, brands, competitions or other third parties.

Third-party names, trademarks, logos, images, designs and other intellectual property remain the property of their respective owners unless expressly stated otherwise.

FOOTBALL TRIBE does not claim ownership of third-party intellectual property.

Where applicable, suppliers are responsible for obtaining the necessary licences, permissions or authorisations for products they supply.

If you believe a product or listing may infringe intellectual property rights, please contact us at:

admin@footballtribe.store

We may investigate the matter with the relevant supplier and may remove or suspend a product from sale where appropriate.

Nothing in these Terms & Conditions creates or implies an endorsement, sponsorship or affiliation between FOOTBALL TRIBE and any football club, player, league or other third party unless expressly stated.

6. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we will contact you where appropriate.

If we cannot fulfil your order, we may cancel the affected order and provide a refund for any amount you have paid for the unavailable product.

We will not substitute a different product without your agreement where your consent is required.

7. Pricing

All prices displayed on our website are shown in GBP (£) unless otherwise stated.

The total price payable, including applicable delivery charges, will be shown during checkout before you place your order.

Where applicable, prices will include VAT and other legally required taxes.

We take reasonable care to ensure that prices are accurate.

If a genuine pricing error occurs, we will take reasonable steps to contact you and explain the situation.

8. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

Before submitting your order, you will have an opportunity to review and correct information including:

  • Products
  • Quantities
  • Delivery details
  • Billing information
  • Payment information
  • Total price
  • Delivery charges

Please check your information carefully before completing your order.

After placing an order, you should receive an order confirmation by email.

An order confirmation confirms that we have received your order. The contract between you and FOOTBALL TRIBE will be formed in accordance with applicable law and the circumstances of your order.

We may decline or cancel an order where reasonably necessary, including where:

  • A product is unavailable.
  • There is a genuine pricing or listing error.
  • We reasonably suspect fraudulent activity.
  • Payment cannot be authorised.
  • We cannot deliver to the address provided.
  • There is another legitimate reason preventing fulfilment.

If we cancel an order after payment has been taken, we will refund the relevant amount.

9. Payment

Payments through our website may be processed using Stripe and other payment methods displayed at checkout.

We do not normally receive or store your full payment-card details.

Payment must be successfully authorised before an order can be processed.

If payment is declined or cannot be authorised, we may be unable to fulfil your order until valid payment has been received.

You confirm that any payment information you provide is accurate and that you are authorised to use the selected payment method.

10. Delivery and Fulfilment

Delivery may be carried out by a third-party supplier, fulfilment partner, courier or postal service.

Depending on the product, your order may therefore be dispatched directly from a supplier rather than from a FOOTBALL TRIBE-operated warehouse.

Estimated delivery times will be displayed on the relevant product page or during checkout where available.

Delivery times may vary depending on:

  • Product availability
  • Supplier processing times
  • Delivery destination
  • Courier or postal service
  • Weekends and public holidays
  • Circumstances outside our reasonable control

We will make reasonable efforts to ensure orders are delivered within the applicable timeframe.

Supplier fulfilment arrangements do not affect your statutory consumer rights.

11. Delivery Address

You are responsible for providing accurate delivery information.

Please check your:

  • Name
  • Address
  • Postcode
  • Contact details

before completing your order.

If you provide an incorrect address, contact us as soon as possible.

We will make reasonable efforts to assist where possible.

12. Risk and Responsibility for Goods

For consumer purchases, responsibility for goods generally remains with the seller until the goods come into the consumer’s physical possession, or the possession of a person identified by the consumer to receive them, where applicable.

The fact that a third-party supplier fulfils or dispatches an order does not remove or reduce your statutory rights.

13. Your Right to Cancel

For most products purchased online, UK consumers have a statutory right to cancel their order without giving a reason.

Generally, you can notify us of cancellation within 14 days after receiving the goods, followed by a further 14 days to return the goods.

This right is subject to legal exceptions.

Certain products may be excluded from the statutory cancellation right where an applicable legal exception applies, including certain personalised or customised goods and certain sealed goods that cannot be returned for health or hygiene reasons once unsealed.

14. Faulty, Damaged or Incorrect Products

If your product arrives:

  • Faulty
  • Damaged
  • Defective
  • Different from what you ordered
  • Not as described
  • Missing parts or items

please contact us at:

admin@footballtribe.store

Please provide your order number and, where relevant, photographs showing the issue.

We will liaise with the relevant supplier or fulfilment partner where necessary.

Depending on the circumstances and your statutory rights, we may provide:

  • A replacement
  • A repair
  • A refund
  • A price reduction
  • Another appropriate remedy

15. Refunds

Where you are entitled to a refund, we will process it in accordance with applicable UK law.

We aim to process refunds as quickly as reasonably possible and strive to be one of the fastest refund processors.

The time for funds to appear in your account may depend on your bank, card issuer or payment provider.

Refunds will normally be made using the original payment method.

16. Returns

Our Refund & Returns Policy explains our return process in more detail.

Where you exercise a statutory cancellation right, goods must normally be returned within the applicable legal timeframe.

Goods should be handled with reasonable care.

Our return policy does not remove or reduce your statutory rights.

17. Complaints and Customer Support

Customer satisfaction is a priority for FOOTBALL TRIBE.

If you have a complaint or problem concerning:

  • An order
  • A product
  • Delivery
  • A supplier fulfilment issue
  • A refund
  • A return
  • Customer service

please contact:

admin@footballtribe.store

We will investigate the issue and, where appropriate, work with the relevant supplier to resolve it.

18. Intellectual Property

Unless otherwise stated, our original website content is owned by or licensed to FOOTBALL TRIBE.

This may include:

  • Our name
  • Branding
  • Logos
  • Website design
  • Original text
  • Original graphics
  • Original photographs
  • Videos
  • Website layout

You must not reproduce, modify, distribute, publish or commercially exploit our original content without permission, except where permitted by law.

19. Third-Party Websites and Services

Our website may contain links to third-party websites or services.

These websites are operated independently from FOOTBALL TRIBE.

We are not responsible for the content, availability, security or privacy practices of third-party websites.

20. Website Availability

We aim to keep footballtribe.store available and operating reliably.

However, we cannot guarantee that the website will always be:

  • Available
  • Error-free
  • Secure
  • Free from interruptions

The website may occasionally be unavailable because of maintenance, technical problems, security issues or circumstances outside our reasonable control.

21. Personal Information

We process personal information in accordance with our Privacy Policy.

Where necessary to fulfil your order, relevant order information may be shared with our suppliers, fulfilment partners, couriers, payment providers and other service providers.

For example, a supplier fulfilling an order directly may need your name and delivery address to dispatch the product to you.

Please see our Privacy Policy for further information about how personal information is handled.

22. Cookies

Our website uses cookies and similar technologies.

Some cookies are necessary for the operation of the website, including shopping-cart, checkout and security functions.

Other cookies may be used for analytics, preferences or marketing where applicable.

Where consent is legally required, we will request it in accordance with applicable law.

23. Promotions and Discounts

From time to time, FOOTBALL TRIBE may offer promotional codes, discounts or other special offers.

Promotions may be subject to additional terms displayed at the time of the offer.

Unless otherwise stated:

  • Promotional codes must be used before their expiry date.
  • Promotional codes cannot normally be exchanged for cash.
  • Promotional codes may be restricted to particular products.
  • Promotions may be subject to availability.

24. Events Outside Our Reasonable Control

We will not be responsible for unreasonable failure or delay caused by circumstances outside our reasonable control.

This may include:

  • Severe weather
  • Natural disasters
  • Fire
  • Flood
  • War
  • Terrorism
  • Civil unrest
  • Government restrictions
  • Strikes
  • Major transport disruption
  • Courier disruption
  • Supplier disruption
  • Major technical failures
  • Internet or telecommunications failures

We will take reasonable steps to minimise the impact of such circumstances.

This does not remove or reduce your statutory consumer rights.

25. Liability

We remain responsible for complying with our legal obligations concerning products sold through our website.

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

Nothing in these Terms & Conditions removes or limits your statutory consumer rights.

26. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will be published on footballtribe.store with the applicable “Last updated” date.

Changes will not retrospectively remove rights you have already acquired under an existing contract.

27. Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be interpreted or removed to the minimum extent necessary.

The remaining provisions will continue to apply where legally permitted.

28. Governing Law

These Terms & Conditions and contracts between you and FOOTBALL TRIBE are governed by the laws of England and Wales, except where mandatory consumer protection legislation in another part of the UK applies.

If you are a consumer, you will continue to benefit from any mandatory protections that apply to you under the law of the part of the UK in which you live.

29. Disputes

If you have a dispute with us, we encourage you to contact us first so that we can attempt to resolve the matter directly.

Please contact:

admin@footballtribe.store

Nothing in these Terms & Conditions prevents you from exercising any legal rights or remedies available to you.

30. Contact Information

FOOTBALL TRIBE
121A Gibbet Street
Halifax
HX1 5BP
United Kingdom

Email: admin@footballtribe.store
Website: footballtribe.store

Standard Cancellation Form

If you have a statutory right to cancel your online order, you may use the following wording:

To:
FOOTBALL TRIBE
121A Gibbet Street
Halifax
HX1 5BP
United Kingdom

Email: admin@footballtribe.store

I hereby give notice that I cancel my contract for the sale of the following goods:

Order number: ____________________

Product(s): ______________________

Date ordered: ____________________

Date received: ___________________

Customer name: __________________

Customer address: _______________

Date: ____________________________

Signature (only if this form is sent on paper):

FOOTBALL TRIBE
Your passion. Our tribe.