Shipping & Delivery Policy

Last updated: 4 September 2026

Welcome to FOOTBALL TRIBE.

We aim to make your shopping and delivery experience as smooth as possible. Because we work with a network of trusted suppliers and fulfilment partners in different locations around the world, products may be dispatched from different warehouses depending on the item you purchase.

Please read this Shipping & Delivery Policy carefully before placing an order.

1. Our Supplier Network

FOOTBALL TRIBE works with independent and trusted suppliers and fulfilment partners located in:

  • United Kingdom
  • Turkey
  • United States
  • Europe
  • China

The location from which your order is dispatched depends on the product, stock availability, supplier and fulfilment arrangements.

Some products may be fulfilled directly by one of our suppliers on behalf of FOOTBALL TRIBE. This may include storing, processing, packing and dispatching your order.

2. Order Processing Time

Our standard order processing time is:

2–3 business days

Processing time is the period required for the relevant supplier or fulfilment warehouse to receive, prepare, check, pack and process your order before it is dispatched.

In some cases, orders may be processed sooner than the estimated processing time.

During particularly busy periods, promotional events, public holidays or periods of unusually high order volume, processing may take longer.

3. Delivery Time

Our standard estimated delivery time is:

3–5 business days after dispatch

Please note that the delivery estimate is not a guaranteed delivery date.

The total time from placing your order to receiving it will normally include both the processing period and the delivery period.

As a general guide:

Processing: 2–3 business days
Delivery: 3–5 business days

Customers should therefore generally allow approximately 5–8 business days from placing an order, subject to the circumstances described in this policy.

Some orders may arrive sooner.

4. Orders May Arrive Earlier or Later

We always aim to deliver orders as quickly as possible.

Some orders may arrive earlier than the estimated delivery time.

However, delivery may occasionally take longer than estimated due to circumstances affecting fulfilment or the delivery network, including:

  • Fulfilment from different warehouses
  • Supplier processing times
  • Products being dispatched from different countries
  • Courier or postal delays
  • Customs processing
  • Public holidays
  • High order volumes
  • Incorrect or incomplete delivery information
  • Weather or transport disruption
  • Other circumstances affecting the delivery network

Where a product is fulfilled from a different warehouse or supplier location, the delivery time may vary.

We appreciate your patience where a delivery takes longer than the estimated timeframe.

5. Different Warehouses and Separate Deliveries

Because we work with different suppliers and warehouses, products within the same order may sometimes be stored in different locations.

If you purchase multiple products in one order, they may therefore:

  • Be processed by different suppliers
  • Be dispatched from different warehouses
  • Have different tracking numbers
  • Arrive in separate packages
  • Arrive on different days

This does not necessarily mean that there is a problem with your order.

If your order contains multiple products and you receive only part of the order initially, please allow the relevant delivery timeframe for the remaining products.

If you believe an item is missing or has been delayed beyond a reasonable delivery period, please contact us and we will investigate.

6. Tracking Information

Where tracking is available, we will provide tracking information once your order has been dispatched.

Tracking information may take some time to become active after dispatch.

If your tracking information does not update immediately, this does not necessarily mean that your parcel has been lost or is not moving through the delivery network.

7. Delivery Address

Customers are responsible for providing an accurate and complete delivery address when placing an order.

Please carefully check your:

  • Name
  • House or building number
  • Street
  • Town/city
  • Postcode
  • Country
  • Contact details, where requested

FOOTBALL TRIBE cannot be responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer, although we will make reasonable efforts to assist where possible.

8. International Fulfilment and Customs

Some products may be dispatched from outside the United Kingdom, including from suppliers or warehouses in Turkey, the United States, Europe or China.

Customers will not be responsible for customs duties, import charges, border taxes or similar delivery-related charges that are applicable to the shipment.

Where such charges or procedures apply, FOOTBALL TRIBE will handle them with the assistance of the relevant supplier or fulfilment partner.

We work with our suppliers to manage the necessary fulfilment, customs and border arrangements so that customers can receive their orders without being unexpectedly asked to pay additional customs or import charges.

Customers should not be required to make separate payment to a courier, customs authority or other party for customs duties or similar charges relating to the fulfilment of their FOOTBALL TRIBE order.

If you are contacted by a courier or other party requesting payment of customs, import or border-related charges for a FOOTBALL TRIBE order, please contact us at admin@footballtribe.store before making any payment. We will investigate the matter and liaise with the relevant supplier or delivery provider.

9. Delivery Delays

Although we aim to meet our estimated delivery times, delivery dates can sometimes be affected by matters outside our reasonable control.

International orders may occasionally experience additional processing time due to customs or border procedures. Where this occurs, FOOTBALL TRIBE will work with the relevant supplier and fulfilment partner to help resolve or progress the shipment.

If your order is delayed, please contact us at:

Email: admin@footballtribe.store

Please include your order number so that we can investigate the status of your order with the relevant supplier or delivery provider.

We will make reasonable efforts to assist and, where appropriate, contact the relevant supplier or delivery provider on your behalf.

Nothing in this policy limits or excludes any statutory rights you have under UK consumer law.

10. Lost or Missing Parcels

If you believe your parcel has been lost or has not arrived within a reasonable delivery period, please contact us.

We may ask for:

  • Your order number
  • Delivery address
  • Tracking number, if available
  • Confirmation of the delivery information provided at checkout
  • Any other information reasonably required to investigate the delivery

We may contact the relevant supplier, fulfilment partner or courier to investigate the issue.

Where a product has not been delivered, we will deal with the matter in accordance with applicable consumer law and our Refund & Returns Policy.

11. Damaged Parcels or Products

If your order arrives damaged, please contact us as soon as reasonably possible at:

admin@footballtribe.store

Please provide your order number and, where possible, photographs or video showing:

  • The packaging
  • The shipping label
  • The damaged product
  • Any visible damage

This information can help us investigate the issue with the relevant supplier or delivery provider.

Your statutory consumer rights remain unaffected.

12. Supplier Fulfilment

Where a supplier fulfils an order directly on behalf of FOOTBALL TRIBE, that supplier may be responsible for operational activities such as:

  • Receiving the fulfilment information necessary to process your order
  • Picking or preparing the product
  • Packing the product
  • Dispatching the product
  • Providing tracking information
  • Assisting with customs and border procedures where applicable
  • Processing returns where applicable
  • Other fulfilment activities

However, the use of third-party suppliers does not remove or reduce any legal rights you have against FOOTBALL TRIBE.

If you experience a problem with your delivery, please contact FOOTBALL TRIBE first. We will liaise with the relevant supplier or fulfilment partner where necessary.

13. Multiple Suppliers and Orders

If products in your order are supplied by different suppliers, we may need to coordinate with more than one fulfilment location.

This can sometimes result in different processing and delivery times for individual products.

We will always aim to ensure that your order is processed and delivered as efficiently as reasonably possible.

14. Delivery Estimates

Delivery times shown on our website are estimates unless expressly stated otherwise.

Estimated delivery times may vary depending on:

  • Product
  • Supplier
  • Warehouse location
  • Destination
  • Courier
  • Stock availability
  • Customs or border procedures
  • Order volume

Where a specific delivery estimate is provided on a product page or during checkout, that estimate should be considered alongside this policy.

15. No Unexpected Customs Charges

FOOTBALL TRIBE’s aim is to provide a straightforward delivery experience.

Where an order is fulfilled internationally, we work with the relevant supplier or fulfilment partner to manage applicable customs, duties, import procedures and border-related charges.

We do not intend for customers to receive unexpected customs or import bills in connection with their FOOTBALL TRIBE orders.

If you receive a request for payment relating to customs, import duties or border charges, contact us before paying so that we can check the request and assist you.

16. Your Statutory Rights

Nothing in this Shipping & Delivery Policy affects your statutory rights under applicable UK consumer law.

In particular, this policy does not exclude or restrict any rights you may have concerning:

  • Goods that are faulty
  • Goods that are not as described
  • Goods that are not fit for purpose
  • Goods that have not been delivered
  • Your statutory cancellation and refund rights
  • Other protections provided by applicable consumer legislation

Our Refund & Returns Policy provides further information about cancellations, returns, refunds and faulty or incorrect products.

17. Contact Us

If you have any questions about shipping or delivery, please contact us.

FOOTBALL TRIBE
121A Gibbet Street
Halifax
HX1 5BP
United Kingdom

Email: admin@footballtribe.store

We take customer service seriously and will do our best to resolve delivery issues as quickly as reasonably possible.

FOOTBALL TRIBE
Your passion. Our tribe.